LiveBid Help

Minimum System Requirements

• Broadband Connection to the Internet
• Microsoft Edge, Google Chrome, Mozilla Firefox or Apple Safari
• Microsoft Silverlight (Download)
• Adobe Reader for viewing AutoGuru / Condition Reports (Download)
• Pentium IV processor or similar with at least 512 MB memory
• Windows Xp or later or Apple OS X 10.4 or later
• Screen resolution of at least 1280x700
• Firewall IP opened on http Ports 943 and 4502

General

• Do not download anything whilst bidding as this may affect the performance of Live Bid on your PC
• Avoid having multiple browser windows open as this may also affect performance
• Prior to bidding, view the sales catalogue for the auction that you intend to participate in so that you know what is being auctioned

FAQ/Support

• How do I set an alarm for a lot

  If you would like to be warned when a lot you are interested in is about to be offered for sale, click on the "Set Alarm" button in the catalogue listing. The colour of the button will change from blue to red indicating that the alarm has been set. You can view any alarms you have set by going to the "My Account" page.

• How do I register for a Live Auction?

  You can register for Merlin LiveBid on this website

• I've forgotten my Username or Password

  Click here to retrieve your details

• My contact details are incorrect and I want to change them

  Contact Merlin Car Auctions who will be able to change them for you

• When I open Live Bid, I can see the auction taking place but cannot participate in it

  There may be a communications problem - Press F5 to refresh the page. If the problem persists contact Merlin Car Auctions

• I can see the auction taking place but cannot hear the auctioneer

  Check the sound settings on your computer

• I cannot submit a bid as the "Send Bid" button is greyed out

  Bidding may not have started. Additionally, check any messages displayed on the screen for a more specific reason